One of the more weird things to happen today. Woman calls, starts giving me an ID number, to which I respond that we’re not an insurance company, is she one of our patients? No. I explained that we’re a DME, and is there anything I could help her with? No. “Have a nice day.” So I hung up.
She calls back, demanding to speak to my supervisor. Tells me I was ‘rude’, obnoxious, whatever. Starts hurling obscenities when I explain there’s no one higher than me. Then she hangs up.
Anyway, I call her back and leave a voicemail. And then using google voice, I text her, apologizing for my inability to help her and that I take these criticisms seriously and if she could call back and repeat what she said slowly, I could try helping her.
That started a bizarre exchange of texts. Ultimately, she forgave me… for what? I don’t know. There were words in those text messages, but they didn’t make any sense in the way they were connected.
And so,… that was the first call of the day.
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